Serena BOOKSHELF

Cancelation And Refunds:

No Cancellations On Special Orders. All orders must be cancelled with 48 hours of the time the order is placed in order to receive a full refund. Once the order is in our warehouse or if the order is shipped out of the distribution center the customer will be charged a 20% restocking fee and will be responsible for all shipping costs. 

Shipping & Returns:

All orders must be returned within 7 days from the time it is received. Some items like mattresses, bedding and linen can not be "returned". Once any item is assembled it can not be returned, all items must be repacked in its original packaging and must be undamaged in order for the return to be accepted. A customer will be responsible to pay for shipping both ways on a return. In order to request a return a customer will need to contact our customer service department ahead of time and we will email you a return authorization form prior to shipping an item back to us. All returns must be processed through our customer service department. If a customer ships an item back with no return authorization number we will not be responsible for a returned order. To process a return with our customer service department you can contact us at 877-548-5250 or 718-975-2315 you can also send us a message. Customer is liable to arrange their own shipping on a return and to make sure to provide us with the tracking number so that once the order is received by our warehouse we can go ahead and process you a refund. Once the order comes back to our warehouse we will inspect all items returned for damages. If damages are found we will not issue a refund or except the return of the order and the customer will be responsible to put in a claim with the carrier. Even if a customer received a free delivery at the time of placing the order, customer will still be responsible to pay for round trip shipping as well as the 20% restocking fee. 

Steps For A Return Of An Order:

1. Contact our customer service. 
2.  Must contact us within 7 days of receiving your product.
3.  Request a RAF (Return Authorization Form).
4.  Arrange with your own carrier of choice. 
5.  Pack all items in to original boxes (Returns must be in original packaging and can not be assembled).
6.  Ship item back within 7 days after RAF is issued.
7.  In order to receive a refund the product has to be in our possession in less then 30 from the day of purchase. 
8.  Once an order arrives to our warehouse or the distributors all items will be inspected for damages, if it will be determined that there are damages we will not honer a refund and the customer will be responsible to put a claim with there carrier.
9.  If the product comes in original packaging and damages free and our distributor honors the return we will issue a refund after the 20% restocking fee and delivery fee is deducted from the purchase price. 
10.  Expect to receive a refund within 5 business after the return is approved.

Where do we deliver furniture? 

We deliver furniture anywhere in the 48 continental states.  

How long does it take to receive a delivery after an order is placed?

Time frame of a delivery depends on stock availability. If the order is in stock it can be NYC 5 Boroughs, New Jersey (Northern & Central) will be delivered within 5-7 business days. Southern New Jersey, Delaware, Pennsylvania, Connecticut, Massachusetts, Rhode Island, Virginia, Maryland And Washington DC will be delivered within 7-10 business days. Nationwide Shipping (All Other States) will be delivered within 3-4 weeks.

Can a pick up be arranged?

Yes we do allow pick ups, but the customer must come in in person for the pick up. We will not allow anyone else to handle the pick up on behalf of the customer which includes a freight company.

Do you have all items shown on the website in stock and ready to ship?

Most items we display are in stock and ready to ship unless an item specifies "Special Order Only". Special orders can take 3-4 months for arrival.

What kind of service is provided upon delivery?

If your delivery is in NYC 5 Boroughs, New Jersey, Delaware, Pennsylvania, Connecticut, Massachusetts, Rhode Island, Virginia, Maryland And Washington DC we provide an in-home drop off or white glove service. Anywhere outside of those states we provide an in-home drop off only. 

What if my furniture arrives damaged?

Our rate of damages is extremely low, we use extra packaging on all merchandise shipped out of state to make sure that we prevent damages. All orders must be inspected upon arrival, we will not accept any claim with a damage unless it is written and signed by the driver on the paperwork upon delivery. In most cases the driver will give you time to inspect your order. If the driver can not wait for you to inspect your order make sure to write on the receipt that you could not inspect the order do to the driver not wanting to wait and all damages are contingent upon inspection. Please make sure to notify us within 24 hours if your order is damaged, provide us the freight invoice and pictures of the damage. Claims will not be accepted if its more then 24 hours from the time the order is received. All damages will be either fixed by one of our professional technician or we will exchange the part that is damaged. All expenses will be covered by Bellissi Furniture Gallery. We guarantee that you will be 100% satisfied and that is our number one priority.